Terms of Service
Service provider and scope
SportLive is a software service that helps gyms and studios manage their business processes. SportLive is provided by Melih Güçlü, a sole proprietorship, under the Piklo Studio and MEG Digital brands. Place of business: Afyonkarahisar / Merkez, Türkiye. Contact and personal data requests: info@piklos.com. These terms govern the usage relationship between the authorised person who signs a service contract on behalf of the business and the service provider.
Registration and account security
The user accepts that they are authorised to act on behalf of the business and that the information they provide is accurate and up to date. Email verification is used for account opening and security. The business is responsible for granting user access appropriate to each role, closing access when a role ends and protecting access credentials. Suspected unauthorised access must be reported to the service provider without delay.
Demo request and setup
The service starts with the service contract made after the business’s demo request and the setup agreed in that contract. The business account is opened by the service provider during setup; there is no self-service signup and no free tier. The scope of the setup, the service start date and its duration are set in the contract.
Packages and pricing
Features, user and branch limits and AI usage rights are determined by the package set in the contract and defined on the account. The price, period and payment terms are communicated in a quote or contract before the service starts. Collection is carried out according to the relevant quote or contract terms.
Business records and usage limits
The business is responsible for the accuracy of member, staff, sales, payment and other records and for providing the legal grounds needed to process them. Content that violates others’ rights must not be uploaded; attempts to reach other businesses’ data or to disrupt the security of the service are not permitted.
Reports and AI
Calculations and reports are based on the records entered into the system and the scope of the feature used. Missing or incorrect records can affect the results. Forecasts are not realised income. AI explanations may contain errors and must be checked before acting on them. Outputs are not accounting, tax, legal or investment advice and do not take over the business’s decision responsibility.
Service operation and support
Maintenance, updates, security measures, connection problems or infrastructure outages can affect access. Support requests can be sent to info@piklos.com. Unless a separate written service level agreement exists, no specific response time or uninterrupted access is promised.
Restricting access and account closure
Access can be restricted to the necessary extent because of unlawful use, unauthorised access, security threats or requests from competent authorities. Except for urgent security or legal necessity, the reason and any remedy are communicated to the business. Account closure, record export and deletion requests can be sent to info@piklos.com; requests are evaluated with legal retention obligations and personal data rights in mind.
Intellectual property and changes
The rights to the software and design belong to the service provider or the relevant rights holders. The business keeps its rights over the content it uploads. Current terms are published with a version date; changes affecting rights and obligations are also notified separately and accepted again where required by law. Rights arising from mandatory legislation are reserved.
Data Processing Agreement
Parties and roles
SportLive is provided by Melih Güçlü, a sole proprietorship, under the Piklo Studio and MEG Digital brands. Place of business: Afyonkarahisar / Merkez, Türkiye. Contact and personal data requests: info@piklos.com. The business determines the purposes of processing the member, prospective member and staff data it records in SportLive and is the data controller for that processing. For SportLive account and registration processing, the data controller is Melih Güçlü. For the member, prospective member and staff data that gyms record in SportLive, the data controller is the respective gym business; Melih Güçlü acts as the data processor for that data. Registration, account security, the contract relationship and our own support processes are also explained in the Disclosure Notice.
Subject and purpose of processing
Processing covers recording, storing, editing, displaying, presenting to authorised users, backing up and fulfilling related requests within the scope of the features used. Its purpose is to run the membership, class, appointment, check-in and check-out, till, payment, staff, shift and payroll processes. The processing relationship continues for the duration of the service and the necessary data operations after it.
Data subjects and data categories
Depending on the features used, information about members and prospects, staff, trainers, authorised users and, where needed, guardians or emergency contacts may be processed. Identity and contact details, membership and packages, sales and payments, classes and attendance, check-in and check-out, staff and pay records, uploaded documents and images, and the technical information needed for sessions and notifications are in scope. Unnecessary data must not be entered for features that are not used.
Instructions and the business’s obligations
Authorised user actions and verified requests sent through support constitute processing instructions within the service. The business is obliged to determine the legal grounds, inform data subjects and obtain separate explicit consent where required. This agreement does not replace the explicit consent of members or staff. Special categories of data such as health information must not be entered into the service before the relevant legislative conditions are met.
Confidentiality and security
Melih Güçlü limits access to what the service and support need; applies appropriate measures for authorisation, business and branch scopes, verification, abuse prevention and transaction security. The business protects its user permissions, devices and access credentials. The parties cooperate on data confidentiality and reducing security risks.
Service providers and transfers
Service providers are used for hosting, data and file storage, push notifications, real-time communication, security, error tracking and the AI features in use. Emails are sent through our own mail server in Türkiye. Push notifications are delivered to devices through Expo together with Apple’s and Google’s notification infrastructures; the push token and notification text are processed abroad in this delivery. Data is limited to the purpose of the relevant service. For processing that requires transfer abroad, the applicable KVKK transfer conditions must be met. Accepting this agreement alone does not constitute consent to transfer abroad or an adequate safeguard. The providers in use and the transfer arrangements can be requested from info@piklos.com.
AI features
When an AI feature is used, the text needed for the operation, business context, report data or voice data in a voice feature may be sent to the relevant provider. Unnecessary personal data, special categories of data and secrets must not be added to prompts. Outputs require human review. The scope of the data sent must be limited to the purpose of the relevant processing and the service provider arrangements.
Requests and security incidents
Data subject requests concerning business data are concluded primarily by the business. Melih Güçlü provides the support needed for the records and operations within the service. When a personal data breach affecting business data is discovered, the business is informed without delay; the known scope, effects and measures are shared. Each party’s own data controller obligations are reserved.
End of the service
Record export and deletion requests are carried out with verified instructions, legal retention obligations and the systems holding the data in mind. Records that must be kept by law are retained only for the relevant purpose. The live system, files, backups and provider records cannot be assumed to be deleted at the same moment; the scope and result of the request are reported to the business. For personal data, this agreement takes precedence over the Terms of Service.
Disclosure Notice
Data controller and scope
SportLive is provided by Melih Güçlü, a sole proprietorship, under the Piklo Studio and MEG Digital brands. Place of business: Afyonkarahisar / Merkez, Türkiye. Contact and personal data requests: info@piklos.com. For SportLive account and registration processing, the data controller is Melih Güçlü. For the member, prospective member and staff data that gyms record in SportLive, the data controller is the respective gym business; Melih Güçlü acts as the data processor for that data. This notice is for information; it does not replace explicit consent or contract acceptance.
Data processed
During the demo request, contract and account setup, name, email, phone, business details, contract acceptance and communication preferences are processed. While the account is in use, verification and session information, roles, permissions, transaction dates, IP address or security digest, device and browser details and support requests can be generated. Content added according to the features used, voice in voice features and the content transcribed to text, and error records can also be processed.
Purposes and legal grounds
The data needed for account opening, verification, the service and service communication is processed under KVKK article 5/2-c for establishing or performing the contract. Records concerning security and abuse prevention are based on applicable legal obligations and legitimate interests that do not violate fundamental rights under articles 5/2-ç and 5/2-f. Records needed to prove contract acceptance and for legal claims may be kept under article 5/2-e. The optional consent for campaign emails is not a condition of using the service and can be withdrawn.
Collection method
Data is collected electronically through the demo request form on the website, setup meetings and forms, the panel, the mobile app, support correspondence and authorised user actions. Technical information is generated automatically in session, verification and security checks. Account information about authorised users the business adds can be obtained from the business.
Recipients and transfer purposes
Service providers are used for hosting and storage, abuse prevention, error tracking, push notifications and the AI features in use. Verification and notification emails are sent through our own mail server in Türkiye. Push notifications are delivered to devices through Expo together with Apple’s and Google’s notification infrastructures; the push token and notification text are processed abroad in this delivery. Only the data needed for the relevant purpose is shared. Transfers to competent public authorities and judicial bodies can be made where legally required. For processing using providers abroad, the relevant KVKK transfer conditions must also be met; this notice does not replace explicit consent or a transfer safeguard.
Retention and deletion
Data is kept for the period needed for the processing purpose and for any legal retention obligations. Email verification codes are valid for 10 minutes. The code’s validity period is not the retention period of the security records. Account, contract, support, security and backup records are evaluated separately for their own purposes. Deletion requests are concluded with legal retention requirements in mind.
The business’s member and staff data
For the data entered into the service for membership, payment, class, check-in and check-out, shift and payroll activities, the data controller is the relevant business. For SportLive account and registration processing, the data controller is Melih Güçlü. For the member, prospective member and staff data that gyms record in SportLive, the data controller is the respective gym business; Melih Güçlü acts as the data processor for that data. Rights requests concerning these records are directed to the business; requests reaching Melih Güçlü are handled in cooperation with the business.
Rights and applications
Under KVKK article 11, you can learn whether your data is processed; if it is, request information, the purpose and the recipients. You can request correction of incomplete or incorrect data, deletion or destruction under legal conditions, and notification of these actions to the recipients. You can object to a result that arises against you solely through automated analysis and request compensation for damage caused by unlawful processing. An application can be sent to info@piklos.com from the email address registered in the service, with enough information to verify your identity and evaluate the request. Applications are concluded as soon as possible and within 30 days at the latest; the final answer is given in writing or electronically. If the answer is refused, insufficient or absent, the right to complain to the Board within the legal periods is reserved.
